Harbour Banquet & Conference Centre

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Reviews of Harbour Banquet & Conference Centre

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  Amanda Desouza Added 2017-12-25

  ★ ☆ ☆ ☆ ☆
  We had a mishap during the course of our son's baptism in May 2017. One of our guest tables collapsed on one side. Not sure how or why this happened as there were only three people at the table when this occurred and they were not seated on the side of the collapse, thankfully no one was injured. My guess is that the table was not clamped in place so it gave way.
  
  This incident made the rest of our day take a a sour turn as our guests were uncertain on how secure their tables were. I bring this to your attention as I am afraid I heard that this has happened before or that this happens and I think it is unacceptable as it could have led to something more severe like an injury to either staff or guests. We had broken pieces of glasses and young kids walking and playing around and I can't imagine how things may have gone really bad.
  
  I have to say that the staff present were swift to make amends and get our party back on track and we do sincerely appreciate their efforts. However, management's response to the incident was lacking empathy, they said they would discuss it at one of their weekly meeting and investigate.
  
  The venue, food and service was great however not great enough to make us forget the incident.
  
  I would strongly recommend you check that the tables are secure prior to event, even though the facility claims to have done this.
  
  Hope you have a successful event!

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